🔗 Share this article ‘Social Listening’: The Consumer Goods Giant Aims to Harness Vaseline’s TikTok Moment. As a product discovered over 150 years ago in the oil fields of Pennsylvania, the humble pot of Vaseline could hardly be considered an obvious target for digital platform algorithms. However, its rise as a popular subject on TikTok has positioned it at the vanguard of an promotional upheaval, where major corporations are allocating substantial funds to content creators and devoting less capital to marketing items in traditional media. The Path from Petroleum to Platforms First created commercially in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers applying to their skin with a byproduct of the drilling process. Now, a flood of user-generated videos have documented the product’s widespread use in “everyday tips”. It has been touted as a fix for dirty sneakers or making fragrance last longer, as well as a fix for squeaky doors. Its use has even extended to prevent the annoyance of snack dust adhering to hands. Harnessing the Hype Detecting the product’s new life online, marketers at Unilever amplified the hacks by tasking their in-house experts with verification and providing creators with the outcome data. Assertions that it diminished the sensation of spicy food on lips were confirmed. This was also the case for ideas it could lengthen scent duration and revive leather bags. Suggestions it could whiten teeth or extend lashes were disproven. A Plan Built on ‘Social Listening’ Print ads and broadcast spots would once have dominated Unilever’s advertising drive. Yet this viral episode has helped convince executives to turbocharge spending on content creators. This monitoring of online platforms to shape commercial tactics has been termed “social listening”. Unilever's CEO, freshly instated, has stated the intention is to spend a full fifty percent of its huge ad budget on platform-based material. Evolving With Audience Behavior The company's social media lead, who is heading the digital initiative, said the company was simply adapting to new ways of reaching consumers. She said interacting online “without killing the party” was paramount. “What is the key to genuine brand integration? This has perpetually been our aim as brands, since the era of community gossip and talking about what they used. “The trend is shifting from a broadcast model, where we would just broadcast out … Now it’s many conversations, various groups. The shift of the algorithms means that these audiences appear specific, but they’re not. “Ensuring your product is discussed by users, mentioned by individuals, that fosters reliability and pertinence. Content makers are key. This word-of-mouth strategy is being amplified.” A Fundamental Consumption Turn The approach indicates profound shifts happening in audience habits, with Gen Z and millennial audiences devoting greater hours to digital networks than traditional TV, print, or radio. The shift is reflected in drops in TV and print advertising. Within the United Kingdom, advertising income for major broadcasters have declined by over six hundred million pounds in actual value since the end of the last decade. Influencer Marketing Expansion This further signifies a media convergence as corporations essentially turn into content studios, partnering with a multitude of digital creators to boost their products. Leon Harlow said: “Obviously there’s a flow of audiences away from some legacy media and they are dedicating far more hours to digital video and image apps than they are viewing scheduled television or reading physical magazines. “Numerous corporations inform us consumers have more faith in suggestions from the creators they engage with more than they trust ads. That’s a consistent trend.” He added firms may also cut expenditures by investing in creators over big traditional media campaigns, which also enables easier content adjustment to test effectiveness. This strategy is expanding. Marketing investment on digital creator partnerships is growing fourfold quicker than the broader media sector. In the US, it has more than doubled since 2021 and is expected to hit multi-billion dollar sums in 2025. The Enduring Power of Broadcast Regardless of the massive shift, experts said they believed TV advertising still had a prominent role to play, as networks still held the capability to shape the national conversation. She added: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It's not a matter of networks declaring: ‘Our relevance has faded.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”